Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like iDeal, Visa, Mastercard, and American Express.

We ship orders on every business day, this means your package will most likely always arrive the next business day.

Shipping abroad can take up to 14 business days. Of course, in many cases this will be much faster.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for all orders in The Netherlands that are above 80 euros. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Of course it is not supposed to happen that your item is damaged, if this has happened please contact our customer service.

All details for this are on our contact page, then we will provide help as soon as possible!

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.
We at NØLSON would like to deal with the environment in a more conscious way and are therefore committed to a more sustainable return process. A return can be started for €2.99 and a label can be downloaded via the returns portal.

Payments & Safety